We’re here to help. Whether you have a question about an order, returns, shipping, or products—reach out and we’ll get back to you as quickly as possible.
Email: support@gekkogifts.com
Typical response time: within 1 business day (Mon–Fri, excluding holidays).
Phone: +1 833 494 5017
Phone Operation Hours 9am - 5pm Mon-Fri EST
Our business address:
48 Washington Place, Edwardsville Illinois 62025, United States
Order & tracking
Need an update or tracking help? Include your order number (e.g., #GKKO12345).
Returns & exchanges
Start by emailing support@gekkogifts.com with your order number and photos (if defective/damaged).
See our Returns & Refund Policy or timelines and eligibility.
Shipping questions
Most orders ship within 2 business days and arrive in 1–2 weeks.
Product advice
Not sure what to pick? Tell us what you’re trying to solve, and we’ll recommend the best option.
Business & press
Wholesale/partnerships/affiliates/press: email support@gekkogifts.com with subject line “Business Inquiry”.
Privacy & data requests
To access, correct, delete, or opt out of certain data uses, email support@gekkogifts.com with subject “Privacy Request” and include your name, email used on purchases, request type, and region.
Our Privacy Policy explains your rights and choices.
Customer Support Hours:
Our customer support team is available Monday–Friday, 9:00 AM – 5:00 PM EST.
For international customers, please contact us via email at support@gekkogifts.com, and our team will get back to you as soon as possible during business hours.